Digital Loggers Personal Call Recorder Manual do Utilizador descarregar pdf (Página 4)

Monitor

The Monitor application can be installed on any Windows (2000, 2003, XP, VISTA,

Windows 7) computer on the network. In a WAN environment, Monitor can connect to any

number of remote sites and provide live streaming of calls in progress.

With provision for VPN (Virtual private Networking) at a Truelog site, even a portable

computer equipped with a 3G data card can be used for monitoring live calls - only an

internet connection is required (streaming at 20kbps).

¾ Monitoring of multiple Truelog sites in wide area multi-office installations

¾ Selectable Trunk / Extension / Agent views, subject to user authorization levels

¾ Comprehensive live call information (outgoing dialled number, incoming calling

number, call duration, extension number / name, trunk details)

Trunk Monitoring example

In the above example, three tabs (Trunks, Admin, Sales) have been configured.

The ‘Trunks’ tab has been selected, displaying the status of each trunk channel.

Click on the “Play” button on any channel to listen to the call in progress.

Note that the Monitor application also

provides a convenient view of the

physical state of each line.

As can be seen above, Line G.005 is

“grayed-out”, as it is faulty or

disconnected from the PBX.

Channel namin

in above example

P1.001 = Primary Rate ISDN Line 1, channel 1

P2.001 = Primary Rate ISDN Line 2, channel 1

B01.A = Basic Rate ISDN Line 1, channel A

B03.B = Basic Rate ISDN Line 3, channel B

A.001 = Analog Line 1

A.008 = Analog Line 8

G.001 = GSM Line 1 (GSM Router or “Premicell”)

R.001 = Radio Channel 1

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Digital Loggers Personal Call Recorder Manual do Utilizador Página 4